2/16/2024 0 Comments Jiniret skzoo plushIf I buy a poster or an album with the poster, do I have to buy the tube? If there are problems with collecting the order within two weeks, we kindly ask you to contact us via email. If the order is not collected, an automatic refund will be made without notice. ![]() The collection must be made within 2 weeks of receiving the notification email. We remember to keep in mind the import period to allow the goods to arrive in Italy.Īs soon as the orders arrive in the warehouse we will communicate via email the availability to collect the purchased product. On-site collection for pre-orders works in the same way. How does on-site collection work for pre-orders? Your order will be prepared within 24 hours of receiving your order. If you want to conveniently collect your order directly at the office you can select local collection during check out. We therefore ask you to refer to this information during the purchasing process. We remind you that in the description of pre-order products we always indicate an estimated date of arrival in our warehouses. For this reason, waiting times can vary from 2 to 5 weeks per product from the release of the latter in Korea. We are still a young and growing shop, so the volume of imported products varies monthly. Very often we receive emails and messages from our customers asking us for information on pre-order shipments. ![]() We remind you that the date is indicative, so it could vary.Įvery update regarding new products is communicated via newsletter, or via our social networks. The date of arrival at the office is always indicated in the product sheet itself, and not in the purchase confirmation of the order, nor in the order history. If you want to order a pre-order product and one already available in stock, to avoid waiting, we recommend placing two separate orders. When purchasing a pre-order product, this will not be processed until the physical receipt of the product on site. If the recipient is not found again, the package will be addressed to the nearest office of the chosen courier.Īny on-site collection costs will be charged to the recipient. What happens if I don't collect my order and it ends up in storage?ĭepending on the courier used, the latter will retry delivery on the following working day. In the case of purchase during the weekend, the order will be prepared and processed within 48 hours starting from Tuesday (remember that Monday is closed together with Sunday - for more information, please consult the "Contact us" page).ĭelivery times must be calculated from the day the order is processed, and not from the day it is placed. If a product is purchased on Friday (working hours), it will be shipped and processed on the first available Tuesday. Orders are shipped and processed within 48 hours from the date of purchase of the product. With express shipping, delivery times can vary from 1 to 3 days (excluding Saturdays, Sundays and holidays) depending on the area of residence. Shipping via standard courier, delivery times vary from 3 to 4 working days (excluding Saturdays, Sundays and holidays). How long does it take for my order to arrive? In case of purchase of tube posters, the order will be shipped via express courier only. The code is provided when the order is processed, which occurs after the courier collects the package. These always provide us with a tracking code thanks to which we can monitor the shipment at any time. ![]() We rely on different couriers based on the type of shipment. Stardust K-Pop Shop ships throughout Italy exclusively via courier : for us it is fundamentally about preserving the integrity of our products as much as possible and offering the best customer experience.
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